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TNB Enhances Customer Service And Domestic Profitability

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KUALA LUMPUR- Tenaga Nasional Bhd (TNB) will continue to leverage on technology, offer relevant energy-related services and enhance efficiency to further improve its customers experience and domestic profitability, going forward.

In a statement, TNB president and CEO Datuk Seri Ir. Azman Mohd said the group activities would be anchored on further enhancing customers experience through technological means, including improving digital presence.

The utility group would also be upgrading its contact centre as part of efforts to serve its customers remotely and would be working closely among the TNB group as well as external partners on the possibility of providing relevant energy-related services.

“These services are expected to improve our domestic profitability, while the efficiency of our customers service will be further improved once we complete the separation of our customers service entity in 2018,” he said in TNB’s Integrated Annual Report (four-month period ended Dec 31, 2017).

Azman disclosed that TNB was also adopting new technologies and approaches for its grid operation.

TNB planned to start the deployment of mobility solution for its power lines and cable asset management throughout the peninsular by the third quarter of 2018.

Azman also said that the group would continue to explore high potential international renewables acquisitions in both solar and wind generation.

Commenting on the four months ended Dec 31, 2017, chairman, Tan Sri Leo Moggie said TNB maintained its stable and sustainable earning trajectory with an operating profit of RM3.15bil and profit after tax of RM2.74bil, higher than RM1.79bil in the same period last year.

“Our financial results demonstrate TNB’s prudent financial management which is supportive of our goals for sustainable growth. It also enables us to continue providing value to our shareholders,” said Moggie.

TNB board has approved a dividend payout of 21.41 sen per share, equivalent to RM1.21bil for the four-month period.- The Star Online


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