MAKKAH – The haj season for this year may have ended but for Tabung Haji (TH), its tasks continue even as pilgrims under their charge head back home to Malaysia.
For this is also the time that its staff sit down to assess whether they had adhered to the standard operating procedure and lived up to TH’s ISO 9001:2008 certification.
Sirim QAS International auditor Hanida Ghazali said TH’s management of haj pilgrims from the base at Kelana Jaya, Selangor to Jeddah, Makkah, Madinah, Jeddah and back to Kelana Jaya, was constantly monitored,
“We also obtain random feedback from the pilgrims on TH’s performance,” she told the Malaysian media here on Thursday.
Hanida and another colleague are here to gauge TH’s capability in handling the requirements of the pilgrims until Oct 19 and whether TH had executed all the plans it made.
“The main challenge for TH is during Masyair (culmination of haj rituals), including wukuf (peak of the pilgrimage) in Arafah, the interim at Muzdalifah and stoning in Mina.
“The Masyair operation is handled by the Establishment for Southeast Asian Pilgrims (Muassasah), but TH is still responsible in ensuring that regulations are followed in the provision of accommodation, bathrooms and food.
“Pilgrims had raised some issues on these,” she said, adding that Sirim would present its report on Oct 19, through which TH could further enhance its services.
Hanida said TH’s performance in Malaysia and Saudi Arabia is evaluated by Sirim for ISO certification every three years.
Meanwhile, Malaysian Haj Delegation head, Datuk Syed Saleh Syed Abdul Rahman said TH does not only handle the pilgrims’ arrival in the Holy Land but also ensures that they perform the acts of worship correctly.
“TH conducts various courses for the pilgrims while they are in Malaysia.Upon arrival here, the pilgrims are also given guidance to ensure that they have full grasped the essence of the haj principles,” he said.
According to Syed Saleh, TH also has a programme for senior citizens where staff assist those aged 75 (and above) and frail, in performing their worship and in their daily needs during Masyair.
“TH staff takes their religious obligations seriously in making sure that the haj performed by every pilgrim is perfect,” he said.
TH would also represent pilgrims who had passed away before the wukuf, in performing the rest of the rituals.
Should pilgrims fall into a coma and therefore could not be brought for the wukuf, TH would secure a place for them in another haj season upon their recovery. – BERNAMA