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Public Servants Should Imbibe “Search And Serve” Culture For Ideal Service Delivery

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KUALA SELANGOR – Civil servants need to imbibe the culture of “search and serve” to make their service delivery people-centred, said Chief Secretary to the Government (KSN), Tan Sri Dr Ali Hamsa.

He said it was pointless if the services offered by the government could not be delivered comprehensively to the target groups and customers due to certain constraints.

He cited aid for the poor and disabled that could not be delivered to them due to them not having transport to get to the government offices or not knowing how to apply for aid.

“Therefore, I urge civil servants from all the government departments and agencies to go to the ground, search for them (target groups) and serve them,” Ali told reporters after performing the ground-breaking for the Sekolah Menengah Kebangsaan Raja Muda Musa multipurpose hall in Bestari Jaya, here, Sunday.

He said, “It’s no use having services if the users (public) are not aware of the services or the services don’t reach the target groups. So, I want this (search and serve) concept be inculcated and practised from next year.”

The hall project costs RM3 million, which is contributed by Yayasan Rafulin and Cohort 82-86 Alumni of Sekolah Menengah Batang Berjuntai. It is expected to be completed in early 2017.

Also present at the ground-breaking ceremony were Yayasan Rafulin trustee and Rafulin Holdings chairman, Datuk Mohd Razali Othman and Selangor Education director, Zainuren Mohd Nor.

Ali hoped that more foundations and private companies would assist the government upgrade the facilities at schools throughout the country.

At the same ceremony, Puspanita (Association of Women Civil Servants and Wives of Civil Servants) handed out RM57,800 in aid to five disabled students, 73 poor students and four welfare homes in the district. – BERNAMA


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