PUTRAJAYA – The Immigration Department of Malaysia (JIM) has introduced the Mobile Community Transformation Centre (Mobile CTC) to offer the department’s service in the rural areas.
Its director-general Datuk Seri Mustafar Ali said, for starters, the service, which utilised a bus, was focused on the process of applications and renewals of passports.
He said Mobile CTC, which was launched by Deputy Prime Minister Datuk Seri Dr Ahmad Zahid Hamidi in Bagan Datuk, Perak yesterday, would be sent to areas which did not have JIM offices and also offered an information counter on any matter pertaining to the department.
“Mobile CTC is equipped with the same system as at the JIM office and among its objectives is to facilitate society especially in areas which are far from the Immigration Department to visit us and be served.
“We tasked six to eight competent officers to carry out the services offered including the capability to answer numerous questions on the department daily,” he told a media conference here today.
On passport applications, Mustafar said the first service of its kind in the world could be be completed in one hour, but for the time being the completed documents could only be claimed at the nearby JIM office or any branch of the customers’ choice.
“The Mobile CTC does not have the capability to provide a passport printing machine on the bus due to technical factors but this maybe resolved soon,” he said.
Mustafar gave his assurance that the aspect of passport safety and originality of documents could not be treated lightly.
He said Mobile CTC could handle up to 300 passport applications in a day with competent officers.
“With the Mobile CTC, we are also targeting to go to areas receiving the most applications for making passports, based on the department records, such as educational institutions, and in this way, we can save on many things,” he said. – BERNAMA