GEORGE TOWN – Consumers’ Association of Penang (CAP) has expressed disappointment over the baseless allegation made by the Malaysian Public Transport Users Association (4PAM) against the Malaysian Aviation Commission (Mavcom) last Friday.
Its president, S.M. Mohamed Idris said as a consumers’ association, CAP had been deluged with flight- related complaints over the past few years, such as missing baggage and uncompensated and uninformed about flight change.
“Ever since Mavcom was introduced, there’s a drastic drop in the number of such complaints. We believe that this was not just due to the efficiency of Mavcom in managing the complaints, but also because we finally have a body monitoring all the airlines companies and paying attention to the wellbeing of the passengers,” he said in a statement here today.
He said the Malaysian Aviation Consumer Protection Code (MACPC) formulated by Mavcom had also provided adequate clarification on the rights of passengers and obligations of the airlines.
Meanwhile, on the RM1 levy imposed on travellers departing from Malaysia, which was criticised by 4PAM, Mohamed said CAP believed the it was apt as the Mavcom was no longer funded by the Government.
“It is quite embarrassing if 4PAM wants to question Mavcom’s transparency because all of its data, research papers, consumer reports, annual report which also contains its financial statement, are available on its website.
“In addition, Mavcom is a commission which reports directly to the Parliament, which demands transparency.
“As such, we want to stress that Mavcom should be maintained for the sake of air passengers,” he added. – BERNAMA