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LRT Commuters Irked By Repeated Glitches

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KUALA LUMPUR – Regular Light Rapid Transit (LRT) users were irked by another
episode of technical glitches which forced them to be stranded at several
stations between Gombak and Putra Heights during peak hours Wednesday morning.

One of them, Farhana Azmi, the Malaysian National News Agency staff from
Pantai Dalam here, said she left home at 10 am today hoping to catch the LRT
train at the Kerinchi Station as she had to be in the office by 11 am.

“As I arrived at the station, there was an announcement saying that the
train service was experiencing technical glitches and was moving slow, but I
hopped on one of the trains anyway.

“The train stopped for more than five minutes at each station. When it
arrived at Bangsar Station, it remained idle for about 20 minutes, before all
passengers were told to get off as the train service had been (temporarily)
stopped,” she told Bernama.

She said passengers who had entered the paid area of the stations were told
that they could wait or seek refund at the counters.

“I asked one of the staff there, but they were not sure when the service
would resume. So, I had to take a taxi and arrive at the office half an hour
late as the roads were badly congested,” she said.

Farhana, who is a regular user of public transportation, said it was not the
first time she experienced such a problem with the LRT service, but it was
definitely the longest disruption so far.

As such, she called on LRT management to put up notice boards at the
entrance to all stations to inform the users of any problems involving the train
service, instead of just making announcements.

Meanwhile, Rapid KL official Twitter page @AskRapidKL was deluged with
various complaints over the repeated service disruption.

“You can’t delay the LRT each time it rains. RapidKL its’ probably time to
step up,” kimbles@kimberly_g tweeted.

Another dissatisfied user dingdong dingdong@dingdongb3ll tweeted: “finally
arrived at the office. took me 2h20m from Jelatek to KLCC. add 20 more minutes
I’ll be arriving Busan from Seoul, same duration.”

Rapid KL’s Facebook page also came under fire with complaints and questions
posted by users.

Among the posts were:

“What?…it’s not settled yet?” – Nabihah Othman.

“I feel pity to those who missed their flights, interviews, appointments, or
late for work, got fired by their bosses, missed their exams, stuck in train for
hours, scolded by boyfriend/girlfriend for being late for their dates…KL need
not be attacked by terrorists, it only needs rain to be in chaos.” – Kamel

“Still (having) problem? When will it be okay?” – Lee Tze Shern.

To all the complaints and questions, Rapid KL answered:

“Hi. We are still rectifying the issue. Will update once the service resume
back to normal. Apologize for the inconveniences caused.”

It was reported earlier that “glitches in the signalling and communication
system”, had forced RapidKL to “power down the line” at several LRT stations to
attend to the situation that occurred at about 7am.


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