PETALING JAYA: For the third consecutive year, Express Rail Link (ERL) was named the North Star Rail Link of the Year for its KLIA Express service at the annual Global AirRail Awards.
“We are honoured to be recognised by our global peers. These awards are a validation of the hard work and commitment of our staff in delivering a world class customer experience.
“We also could not have made it without the unwavering support of our customers. ERL will continue to listen to them and innovate to improve our services,” said ERL Sdn Bhd chief executive officer Noormah Mohd Noor in a statement Thursday.
She added that with new trains going into operation next year, service reliability, passenger comfort and safety will remain ERL’s top priority.
ERL first received the award in 2012, then in 2014 and 2015.
ERL senior vice-president for marketing and sales management Yeow Wei-Wen received the award on behalf of the company in Helsinki on Nov 10.
ERL also said that KLIA Express achieved double-digit ridership growth in 2015, the highest in its 13-year history.
At this year’s ceremony, ERL also received the social responsibility award for its Frog Classroom Makeover programme.
ERL and its subsidiary ERL Maintenance Support Sdn Bhd were recognised for their collaboration with YTL Foundation to support the Education Ministry in transforming the education landscape through the Frog Classroom Makeover programme.
The programme, which promotes volunteerism among its staff, is now a yearly effort.
The Global AirRail Awards is organised by Global AirRail Alliance, a London-based industry organisation joining rail operators, airports, airlines and suppliers from around the world.
ERL had previously received two awards in October by the Land Public Transport Commission (SPAD) for Best Safety Practices and Best Customer Service in the rail category at the LPT Symposium and Industry Awards 2016.