KUALA LUMPUR – The Employees Provident Fund (EPF) has been awarded a five-star rating for the third time for service delivery excellence by the Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) in its Star Rating System for 2013-2014.
This validates the fund’s commitment to continuously offer top-notch service to its customers.
Chief Secretary to the Government Tan Sri Dr Ali Hamsa (pic) presented the award to the EPF at the Public Sector Innovation Awards Ceremony (AISA) 2014 recently.
The EPF was the recipient in the Star Rating System in 2009 and 2011.
“We are incredibly honoured to receive this prestigious accreditation and for being recognised as one of the top frontline agencies in the country.
“This can be credited to the dedication shown by both our frontline staff as well as those who have worked hard behind the scenes to render quality service to our customers,” EPF Chief Executive Officer Datuk Shahril Ridza Ridzuan said in a statement Wednesday.
“The recognition is also a testament to our capability of surpassing customers’ expectations by providing them with the best-in-class service. However, we will not rest on our laurels and will strive to keep raising the bar on our service delivery for the benefit of our 14 million members,” he said.
The thorough and intensive evaluation was conducted by MAMPU based on the criteria of the Star Rating System which is divided into three components — management, core services and customer management.
The Star Rating System was introduced in 2008 to assess the performance of public sector agencies and to provide recognition for good governance and service delivery excellence. – Bernama