Asian airlines dominate a new ranking of “the most loved airlines” with Garuda Indonesia receiving the highest customer satisfaction score.
In the list compiled by international air transport rating organization Skytrax, the Indonesian carrier received an approval rating of 85% by fliers, followed by Asian Airlines and Eva Air.
In fact, 11 of the top 15 spots are occupied by Asian airlines. The highest non-Asian carrier is Greece’s Aegean Airlines, which placed fourth on the list. The only North American carrier represented is Virgin America, which squeaked into 15th place.
For the ranking, analysts looked at how customers rated their overall flight experience, which was measured on a scale of one to 10. Customers were asked to consider everything from seat comfort, onboard services, food and beverages, in-flight entertainment and value for money.
Another notable mover this year is low-cost carrier Ryanair, which scored higher than the British flagship carrier British Airways by 6% (62% versus 56% ).
The highest-ranked major US carrier is Delta Airlines, followed by United and American Airlines.
Here are the top 15 “most loved” airlines according to customer reviews from Skytrax.
1. Garuda Indonesia
2. Asiana Airlines
3. Eva Air
4. Aegean Airlines
5. Korean Air
6. Bangkok Airways
7. Singapore Airlines
8. AirAsia X
9. ANA All Nippon Airways
10. Royal Brunei Airlines
11. Japan Airlines
12. Qatar Airways
13. China Southern Airlines
14. Oman Air
15. Virgin America – AFP Relaxnews