PUTRAJAYA – Beginning June, 83 per cent or 11,171 out of a total of 13,396 government services have been provided online, says Chief Secretary to the Government Tan Sri Dr Ali Hamsa.
He said Malaysia had emerged strong as a leading digital economy among developing countries, and the United Nations E-Government Survey last year ranked the country in fourth position for the Online Service Index (middle income group).
“In our effort towards public service excellence with the rakyat at its core, the government is committed to improving its online services and efficiency level,” he said at the Government Digital Services Forum and Showcase 2015 here at Menara Seri Wilayah here today.
Also present at the forum and showcase titled â€˜Internet of Things (IoT) for Smart Service Delivery’ were Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) director-general Datuk Seri Zainal Rahim Seman and Public Service Department (PSD) director-general Tan Sri Mohamad Zabidi Zainal.
Under the 11th Malaysia Plan, Ali said Malaysia aimed to move to the top 15 in the Online Service sub-index of the United Nationsâ€™ e-Government Development Index and top 10 in the Government Efficiency sub-index of the World Competitiveness Yearbook.
To achieve these targets and transform public service productivity, he said the government would introduce several transformative changes focusing on five major areas.
The areas are enhancing service delivery with citizens at the centre; rationalising public sector institutions for greater productivity and performance; strengthening talent management for the public service of the future; enhancing project management for better and faster outcome; and, capitalising on local authorities for quality services at the local level.
Ali said MAMPU’s role would be strengthened to spearhead implementation of digital initiatives to achieve these targets.
He also disclosed that the 1Malaysia One Call Centre (1MOCC), a single point of contact centre that operated round-the-clock to answer any public enquiry, complaint, suggestion and feedback via phone call, short messaging service (SMS), fax, email and social media had handled 3.55 million transactions from November 2012 up to last month.
On IoT, Ali said the government had mandated the Ministry of Science, Technology and Innovation (MOSTI) to develop the National IoT Strategic Roadmap to drive IoT as a new source of growth in catalysing Malaysiaâ€™s Digital Economy.
He said Malaysia had an encouraging environment and a strong starting point to foster and spur IoT within the domestic market due to high mobile penetration at 143.7 per cent, 45 per cent in social media penetration and with 65.8 per cent of Malaysians being internet users.
“It is of utmost importance that all government agencies start planning and take proactive steps in creating initiatives related to the new technology to further improve service delivery to the rakyat,” he added. – BERNAMA