KUALA LUMPUR: The service of newly-launched Syariah-compliant airline Rayani Air could be suspended following many complaints against it, said Transport Minister Datuk Seri Liow Tiong Lai.
He said the ministry took all the complaints very seriously.
â€œWe will monitor Rayani closely. If there are more complaints, we will definitely take action.
â€œWe can even suspend its service if we find they are not following our orders,â€ he told reporters at the Parliament lobby yesterday.
He was commenting on the complaints lodged against the airline, including cancelling flights without prior warning and not offering replacements.
Liow said the ministry had already issued a warning to the airline on that.
He said the recent case of the airline allegedly issuing passengers with handwritten boarding passes was considered a possible breach of security protocol.
â€œWe will investigate why they used handwritten passes. As you know, nowadays we go paperless and passengers use their handphones to check in,â€ he said.
â€œIf not, the airline should have a proper boarding pass for its passengers.â€
â€œThey need to comply with regulations of the Department of Civil Aviation (DCA), as well as service regulations,â€ he added.
â€œIf there are more complaints, we can definitely refer them to the Aviation Commission, which is now in place and will take note of all economic sector complaints,â€ he said.
He said that if customers felt the airline was not giving them proper services, they should complain to the commission.
He said all airlines had an annual Key Performance Indicator to fulfil.