MAKKAH – Tabung Haji (TH) has a patrol unit around Masjidil Haram to monitor Malaysian pilgrims to ensure they do not get lost.
TH Makkah customer service manager, Jamaludin Ahmad said the unit, which is under the TH customer service, operated 24 hours a day in three shifts.
“The unit members wear red shirts and caps and are tasked with helping pilgrims who lose their way going to the mosque, to their accommodations or were separated from their fellow pilgrims,” he told reporters here.
In addition, he said TH also opened customer service counters at the Abraj Al-Janadriah and the Land Premium buildings, housing Malaysian pilgrims here.
“Malaysian pilgrims can lodge complaints or report any problem they face related to logistics, loss of badge, bangle and others.
“The problem of missing or damaged badges is common among the pilgrims due to the congestions at the mosque.
“It can be replaced in 10 minutes. The badge is essential for self identification when they want to withdraw money from the TH financial counter,” he said.
As of Friday (Aug 28), 4,442 Malaysian pilgrims were already in Makkah and 5,195 in Madinah.
A total of 22,320 Malaysian pilgrims would perform the haj in the current season. – BERNAMA